This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:
- Greet customers and answer service calls in a timely, friendly manner.
- Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair.
- Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
- Test drive vehicles or refer to the test technician as necessary.
- Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
- Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
- Accomplish the forecast that has been established by management.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
- If additional work is needed, explain the details to customer, including the additional cost and time considerations.
- Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
- All other duties assigned.
JOB REQUIREMENTS:
- A passion for customer service
- Reliable & detail oriented
- Self-motivated
- Ability to multi-task in a fast paced, deadline driven environment
- Exceptional communication & follow-up skills
- Basic computer and phone skills
- Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs
- High school diploma or equivalent
- Ability to lift up to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel
BENEFITS:
- $20,000 Company-Paid Life Insurance and AD&D
- BCBS Health – Employee contribution decreases with tenure
- Healthcare and Dependent Care Flexible Spending Account
- Dental and Vision
- Accident, Critical Illness, Life Insurance and Disability
- 401(k)
- Paid Time Off Plan
We have a family-friendly environment with a business casual dress code.
Drug Testing is required.
EOE
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