Service Manager

SERVICE MANAGER

 This is a hands-on position involved in business decision making, strategic planning and sales growth of the Service Department. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. This position is responsible for the performance and management of all Service activities including:

  • Ensures departmental profitability while striving to meet goals and objectives
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff
  • Encourages a safe working environment and appropriate use of PPE
  • Is familiar with and able to perform all departmental duties
  • Conducts meetings with departmental employees as needed to discuss operations, safety, and/or problems that arise
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business
  • Serves as a liaison with factory representatives
  • Greets all customers promptly and gives firm estimates on costs and time required for repairs and maintenance
  • Handles all customer complaints courteously and promptly
  • Maintains the highest possible standards of workmanship
  • Review and assess records of all training for techs required by manufactures/suppliers
  • Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection and safety inspection
  • Strives for teamwork and harmony with other departments
  • Maintains a repair order system that follows the “three C’s”; complaint, cause, and correction
  • Maintains accurate records and ensures warranty parts retention and downloads
  • Works with Parts Department to ensure proper parts stocking of high use parts
  • Ensures units are triaged within 2 hours and repair plans are communicated to customers
  • Communicates effectively with all customers in a manner that reflects positively on one self, the dealership, and the brands
  • Managing the compliance of all Federal, State and Local regulations as well as Company Policies and Procedures
  • All other duties assigned

SKILLS REQUIRED:

  • At least two (2) years of service management experience
  • CDL preferred
  • Must display excellent leadership skills
  • Ability to adapt to constantly changing priorities
  • Requires previous supervisory experience
  • Strong analytical and organizational skills
  • Intermediate to Advanced knowledge of Excel and Outlook
  • Excellent communication skills, oral and written
  • Must have positive, can-do attitude
  • Must have strong work ethic and commitment to extra hours when needed

Drug Testing is required.

EOE


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