This is a hands-on position involved in business decision making, strategic planning and sales growth of the Service Department. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work.
This position is responsible for the performance and management of all Service activities including:
- Ensures departmental profitability while striving to meet goals and objectives
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff
- Encourages a safe working environment and appropriate use of PPE
- Is familiar with and able to perform all departmental duties
- Conducts meetings with departmental employees as needed to discuss operations, safety, and/or problems that arise
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Serves as a liaison with factory representatives
- Greets all customers promptly and gives firm estimates on costs and time required for repairs and maintenance
- Handles all customer complaints courteously and promptly
- Maintains the highest possible standards of workmanship
- Review and assess records of all training for techs required by manufactures/suppliers
- Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection and safety inspection
- Strives for teamwork and harmony with other departments
- Maintains a repair order system that follows the “three C’s”; complaint, cause, and correction
- Maintains accurate records and ensures warranty parts retention and downloads
- Works with Parts Department to ensure proper parts stocking of high use parts
- Ensures units are triaged within 2 hours and repair plans are communicated to customers
- Communicates effectively with all customers in a manner that reflects positively on one self, the dealership, and the brands
- Managing the compliance of all Federal, State and Local regulations as well as Company Policies and Procedures
- All other duties assigned
SKILLS REQUIRED:
- At least two (2) years of service management experience
- CDL preferred
- Must display excellent leadership skills
- Ability to adapt to constantly changing priorities
- Requires previous supervisory experience
- Strong analytical and organizational skills
- Intermediate to Advanced knowledge of Excel and Outlook
- Excellent communication skills, oral and written
- Must have positive, can-do attitude
- Must have strong work ethic and commitment to extra hours when needed
BENEFITS:
- $20,000 Company-Paid Life Insurance and AD&D
- BCBS Health – Employee contribution decreases with tenure
- Healthcare and Dependent Care Flexible Spending Account
- Dental and Vision
- Accident, Critical Illness, Life Insurance and Disability
- 401(k)
- Paid Time Off Plan
We have a family-friendly environment with a business casual dress code.
Drug Testing is required.
EOE
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